Terms of Service

CannerAI.com

Effective Date: February 1, 2026

Last Updated: February 1, 2026

1. Introduction and Acceptance of Terms

Welcome to CannerAI.com (“CannerAI,” “we,” “us,” or “our”), a social media content planning, research, scheduling, and posting platform operated by 10517933 Canada Ltd., a company registered in Canada.

By accessing or using CannerAI, you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not access or use our platform.

These Terms constitute a legally binding agreement between you and 10517933 Canada Ltd. Please read them carefully before using our services.

2. Eligibility

To use CannerAI, you must meet the following requirements:

  • You must be at least 18 years of age
  • You must have the legal capacity to enter into a binding agreement
  • You must not be prohibited from using our services under applicable laws
  • You must provide accurate and complete registration information

By using CannerAI, you represent and warrant that you meet all eligibility requirements. If you are using CannerAI on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Account Registration and Security

3.1 Account Creation

To access CannerAI’s features, you must create an account using a valid Google account through our authentication provider, Clerk. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at team@cannerai.com if you become aware of any unauthorized access to or use of your account.

3.3 Account Restrictions

You may not share your account credentials with others, create multiple accounts for fraudulent purposes, or use another person’s account without permission.

4. Service Plans and Pricing

CannerAI offers the following subscription tiers:

4.1 Free Trial

  • Duration of 7 days
  • Access to limited features
  • Subject to rate limits
  • No payment required during the trial period

4.2 CannerAI Pro

  • Access to all platform features
  • Subject to plan-specific usage limits
  • Monthly or annual billing options

4.3 CannerAI Pro Max

  • Access to all platform features
  • No usage limits
  • Priority support
  • Monthly or annual billing options

4.4 CannerAI Team

  • Designed for teams and enterprises
  • Multi-user access and collaboration features
  • Custom usage limits based on team size
  • Dedicated support options
  • Custom billing arrangements available

4.5 Plan Changes

You may upgrade or downgrade your subscription plan at any time through your account settings. Changes will take effect at the beginning of the next billing cycle unless otherwise specified.

5. Payment Terms

5.1 Billing

Paid subscriptions are billed in advance on a monthly or annual basis, depending on your selected billing cycle. All fees are quoted and payable in the currency specified at the time of purchase.

5.2 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method on file for all recurring fees.

5.3 Non-Payment and Account Suspension

If payment is not received within one (1) month of the due date, your account will be suspended, and access to paid features will be revoked. Continued non-payment may result in permanent account termination and deletion of your data.

5.4 Taxes

All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all such taxes associated with your subscription.

6. Refund Policy

6.1 Free Trial Refunds

During the 7-day free trial period, you may request a full refund of any charges incurred, no questions asked. Refund requests must be submitted to team@cannerai.com within the trial period.

6.2 Paid Subscription Refunds

After the trial period, all subscription fees are non-refundable except as required by applicable law or at our sole discretion. Cancellation of your subscription will not entitle you to a refund for the current billing period.

6.3 Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days.

7. User Content and Intellectual Property

7.1 Your Content

You retain full ownership of all content you create, upload, or generate using CannerAI (“User Content”), including but not limited to text, images, documents, schedules, and social media posts.

7.2 License to CannerAI

By using our platform, you grant CannerAI a limited, non-exclusive, royalty-free license to store, display, and process your User Content solely for the purpose of providing and improving our services to you. This license terminates when you delete your content or deactivate your account.

7.3 CannerAI Intellectual Property

CannerAI and its licensors retain all rights, title, and interest in and to the platform, including all software, designs, logos, trademarks, and other intellectual property. You may not copy, modify, distribute, sell, or lease any part of our platform without our express written permission.

7.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the platform, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation to you.

8. Social Media Account Connections

8.1 Third-Party Platforms

CannerAI allows you to connect your social media accounts (including LinkedIn, X/Twitter, Instagram, Threads, and others) to enable content scheduling and posting features.

8.2 OAuth 2.0 Authentication

All social media connections are established through OAuth 2.0 protocol. We do not store your social media usernames, passwords, or authentication credentials. Authentication is handled directly by the respective social media platforms.

8.3 Third-Party Terms

Your use of connected social media platforms is subject to the terms of service and policies of those platforms. You are responsible for ensuring your use of CannerAI complies with such third-party terms.

8.4 Disconnection

You may disconnect any connected social media account at any time through your account settings. Upon disconnection, associated OAuth tokens will be immediately revoked.

9. Acceptable Use Policy

9.1 Permitted Uses

You may use CannerAI only for lawful purposes and in accordance with these Terms. You agree to use the platform for its intended purpose of social media content planning, research, scheduling, and posting.

9.2 Prohibited Uses

You agree NOT to use CannerAI to:

Illegal Activities

  • Violate any applicable federal, provincial, local, or international law or regulation
  • Engage in fraud, money laundering, or other criminal activities
  • Infringe upon the intellectual property rights of others

Harmful Content

  • Create, distribute, or promote content that is defamatory, obscene, pornographic, or sexually explicit
  • Harass, abuse, threaten, or intimidate others
  • Promote violence, hatred, or discrimination against any individual or group
  • Distribute malware, viruses, or other harmful software

Platform Abuse

  • Attempt to gain unauthorized access to our systems or other users’ accounts
  • Interfere with or disrupt the platform’s operation or security
  • Use automated tools, bots, or scripts to access the platform without authorization
  • Circumvent any rate limits, usage restrictions, or security measures
  • Reverse engineer, decompile, or disassemble any part of the platform

Spam and Deceptive Practices

  • Send unsolicited bulk messages or spam through connected social media accounts
  • Create misleading or deceptive content
  • Impersonate another person or entity
  • Manipulate or artificially inflate engagement metrics

Commercial Misuse

  • Resell or redistribute access to CannerAI without authorization
  • Use the platform to compete directly with CannerAI

9.3 Enforcement

We reserve the right to investigate and take appropriate action against anyone who violates these prohibited uses, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

10. Data Storage and Retention

10.1 Storage Location

Your data, including chat history, uploaded assets, Context Vault content, and Second Brain content, is stored on Amazon Web Services (AWS) servers located in the US-East region.

10.2 Data Retention

Your data is retained throughout the duration of your active account. Upon account deactivation, all your data will be permanently purged from our systems.

10.3 No Data Training

We do not use your User Content for training purposes, analytics for distribution, or any purpose other than providing our services to you.

11. Service Availability and Modifications

11.1 Service Availability

We strive to maintain high availability of our platform but do not guarantee uninterrupted access. The platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

11.2 Modifications to Service

We reserve the right to modify, suspend, or discontinue any aspect of CannerAI at any time, with or without notice. We will make reasonable efforts to notify users of significant changes that may affect their use of the platform.

11.3 Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the “Last Updated” date. Your continued use of CannerAI after such changes constitutes acceptance of the modified Terms.

12. Account Termination

12.1 Termination by You

You may deactivate your account at any time through your account settings or by contacting us at team@cannerai.com. Upon deactivation, your access to paid features will cease, and your data will be permanently deleted.

12.2 Termination by CannerAI

We may suspend or terminate your account immediately, without prior notice, if you violate these Terms, including failure to pay subscription fees within one (1) month of the due date, engage in prohibited activities, or use the platform in a manner that could harm CannerAI or other users.

12.3 Effect of Termination

Upon termination, your right to use CannerAI will immediately cease, all User Content will be permanently deleted, and any outstanding fees will become immediately due and payable.

13. Disclaimers

13.1 “As Is” Basis

CANNERAI IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

13.2 No Guarantee of Results

We do not guarantee that the use of CannerAI will achieve any particular results, including increased social media engagement, followers, or business success.

13.3 Third-Party Services

We are not responsible for the availability, accuracy, or reliability of third-party social media platforms or any actions taken by such platforms regarding your accounts or content.

13.4 Content Accuracy

We do not guarantee the accuracy, completeness, or reliability of any content generated or processed through our platform. You are solely responsible for reviewing and approving all content before posting to social media.

14. Limitation of Liability

14.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL 10517933 CANADA LTD., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of (or inability to access or use) the platform
  • Any conduct or content of any third party on the platform
  • Any content obtained from the platform
  • Unauthorized access, use, or alteration of your transmissions or content
  • Actions taken by social media platforms regarding your accounts or content

14.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF CANNERAI SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

14.3 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

15. Indemnification

You agree to indemnify, defend, and hold harmless 10517933 Canada Ltd. and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of CannerAI, your User Content, your violation of these Terms, your violation of any third-party rights, or your violation of any applicable law or regulation.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

16.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada, for the resolution of any disputes arising out of or relating to these Terms or your use of CannerAI.

16.3 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at team@cannerai.com to attempt to resolve the dispute informally. We will make reasonable efforts to resolve the matter within thirty (30) days.

16.4 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and CannerAI regarding your use of the platform and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

17.6 Notices

We may provide notices to you by posting on the platform, sending to your registered email address, or other reasonable means. You may provide notices to us by emailing team@cannerai.com.

17.7 Language

These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

18. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at:

Email: team@cannerai.com

Company: 10517933 Canada Ltd. Canada

Summary of Key Terms

AspectDetails
Minimum Age18 years old
Free Trial7 days with limited features
Subscription PlansFree Trial, Pro, Pro Max, Team
Refund PolicyFull refund during 7-day trial; no refunds after
Non-Payment Grace Period1 month before account termination
Data StorageAWS US-East region
Data RetentionActive account duration; permanent deletion on deactivation
Social Media AuthOAuth 2.0 (no credentials stored)
Governing LawProvince of Ontario, Canada
Dispute ResolutionOntario courts; informal resolution first

These Terms of Service are effective as of February 1, 2026.