Privacy Policy | CannerAI

Introduction

Welcome to CannerAI.com (“CannerAI,” “we,” “us,” or “our”). This Privacy Policy explains how 10517933 Canada Ltd., a company registered in Canada, collects, uses, stores, and protects your personal information when you use our social media content planning, research, scheduling, and posting platform.

We are committed to protecting your privacy and ensuring transparency about our data practices. By using CannerAI, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you create an account with CannerAI, we collect the following information through our authentication provider:

Email address (provided via your Google account)
Name (as associated with your Google account)
Profile picture (if available from your Google account)
Unique user identifier (assigned by Authentication Provider)

User-Generated Content

As you use our platform, we collect and store:

Chat history: All conversations and interactions with our AI-powered content creation tools
Context Vault content: Documents, notes, and reference materials you upload or create
Second Brain content: Your saved ideas, content templates, and organizational data
Uploaded assets: Images, PDFs, and other files you upload to the platform

Social Media Connection Data

When you connect your social media accounts (LinkedIn, X/Twitter, Instagram, Threads, and others), we collect:

OAuth tokens: Temporary access tokens provided by the social media platforms to enable posting and scheduling on your behalf using their standard APIs.

Important: We do not store your social media usernames, passwords, or authentication credentials in our database. All social media connections are established through OAuth 2.0 protocol, and authentication is handled directly by the respective social media platforms.

Automatically Collected Information

We automatically collect certain information when you visit and use our platform:

Usage data: Pages visited, features used, and interactions with the platform (collected via Google Analytics)
Device information: Browser type, operating system, and device type
IP address: For security and analytics purposes
Timestamps: Date and time of your activities on the platform

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To authenticate your identity and provide secure access to your account
To enable content creation, planning, scheduling, and posting features
To store and organize your content in the Context Vault and Second Brain
To facilitate connections with your social media accounts

AI-Powered Features

To provide personalized content suggestions and recommendations
To improve the accuracy and relevance of AI-generated content for your specific needs

Platform Improvement

To analyze usage patterns and improve our services (via Google Analytics)
To identify and fix technical issues
To develop new features and functionality

Communication

To send service-related notifications and updates
To respond to your inquiries and support requests

How We Store and Protect Your Data

Data Storage Location

All user data, including chat history, uploaded assets, Context Vault content, and Second Brain content, is stored securely on Amazon Web Services (AWS) servers located in the US-East region.

Data Retention

Active accounts: Your data is retained throughout the duration of your active account
Account deactivation: Upon account deactivation, all your data—including chat history, uploaded assets, Context Vault content, and Second Brain content—will be permanently purged from our systems

Security Measures

We implement industry-standard security measures to protect your data:

Encryption of data in transit using TLS/SSL protocols
Encryption of data at rest on AWS storage
Regular security audits and vulnerability assessments
Access controls limiting data access to authorized personnel only
Secure OAuth 2.0 authentication for all social media connections

Third-Party Services

Authentication Provider

We use Clerk for user authentication. Clerk processes your Google account information to verify your identity. For more information about Clerk’s data practices, please visit their privacy policy at https://clerk.com/privacy.

Analytics

We use Google Analytics to understand how users interact with our platform. Google Analytics collects anonymized usage data to help us improve our services. For more information, please visit https://policies.google.com/privacy.

Social Media Platforms

When you connect social media accounts, your data is subject to the privacy policies of those respective platforms:

LinkedIn: https://www.linkedin.com/legal/privacy-policy
X (Twitter): https://twitter.com/privacy
Instagram: https://privacycenter.instagram.com/policy
Threads: https://privacycenter.instagram.com/policy

What We Do NOT Do With Your Data

We want to be explicitly clear about our data practices:

No data training: We do not use your chat history, uploaded assets, or any user-generated content to train AI models or algorithms
No data selling: We do not sell, rent, or trade your personal information to third parties
No unauthorized sharing: We do not share your data with third parties for their marketing purposes
No credential storage: We do not store your social media passwords or authentication credentials

Your Rights and Choices

You have the following rights regarding your personal data:

Access and Portability

You may request a copy of the personal data we hold about you by contacting us at team@cannerai.com.

Correction

You may request correction of any inaccurate personal data we hold about you.

Deletion

You may request deletion of your account and all associated data. Upon account deactivation, all data will be permanently purged.

Withdrawal of Consent

You may withdraw your consent for data processing at any time by deactivating your account.

Social Media Disconnection

You may disconnect any connected social media accounts at any time through your account settings. Upon disconnection, associated OAuth tokens will be immediately revoked and removed.

Age Restrictions

CannerAI is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a minor, we will take steps to delete such information promptly.

Payment Information

Payment processing features are currently in development and will be available soon. When implemented, this Privacy Policy will be updated to include details about how payment information is collected, processed, and protected. Payment processing will be handled through secure, PCI-compliant third-party payment processors, and we will not store complete credit card numbers or sensitive payment credentials on our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the “Last Updated” date at the top of this policy
Sending an email notification to registered users (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Summary of Key Points

Aspect	Details
Authentication	Clerk with Google account (OAuth 2.0)
Data Storage	AWS US-East region
Data Retention	Duration of active account; permanent deletion upon deactivation
Social Media Connections	OAuth 2.0 (no credentials stored)
Data Training	We do NOT use your data for AI training
Data Selling	We do NOT sell your data
Minimum Age	18 years old
Analytics	Google Analytics

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: team@cannerai.com

Company: 10517933 Canada Ltd. Canada